Refund policy
Last updated: July 28, 2025
If you're looking to return or exchange your order, we're here to help. Please review the guidelines below before starting a return.
Eligibility for Returns
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Items must be in new, unused condition and returned in the original packaging.
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Returns must be initiated within 30 days of the invoice date.
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Shipping fees are non-refundable unless the return is due to a defect or our error.
Restocking & Administrative Fees
| Return Type | Fee | Notes |
|---|---|---|
| Ordered by mistake (not yet shipped) | 3% administrative fee | Contact us quickly to avoid fulfillment. |
| Ordered by mistake (already shipped) | 10% restocking fee | Item must be unopened. Shipping not refunded. |
| Returned within 15 days | 5% restocking fee | Must be new, unused, and uninstalled. |
| Returned after 30 days or used | 20% restocking fee | Applies to opened or installed products. |
| Defective or wrong item | No fee | Return shipping is covered by Xineering. |
How to Start a Return
To initiate a return, please contact us and include:
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The product name
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Your name or email from the order
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Date of purchase
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Reason for return
We will respond within 1–2 business days with next steps.
Return Shipping
Customers are responsible for return shipping unless the item is defective or we made a mistake. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged returns.
Refunds
Refunds are issued to the original payment method once the return is received and inspected. Processing takes 1–3 business days. If you need the refund issued another way, contact us before sending the return.