Warranty Policy

Overview

ShockSims is committed to quality and customer satisfaction. Our products are designed for performance and reliability, and we stand behind them with warranties that protect against defects in materials and workmanship. The following policy outlines the coverage period, eligibility, and exclusions for each type of product. This warranty policy applies to the original purchaser for defects, but excludes normal wear and tear and misuse. This warranty is non-transferable, requires proof of purchase, and does not cover labor or incidental damages. Shipping costs for warranty returns are typically covered by ShockSims.

Warranty Coverage by Product

Product category Warranty period Examples
Internal modules and components Lifetime OBD based shock simulators, electronic modules and internal components not exposed to exterior elements
Products exposed to external elements One-year ARC-MAX, Ride Height & Shock Sim Kit, Dust Cover Plugs, Ride Height Simulators and any components mounted outside the vehicle

Eligibility and Claim Process

  1. Original purchaser only – The warranty applies solely to the original purchaser and cannot be transferred.

  2. Proper use and installation – Products must have been installed and used according to ShockSims instructions. Warranties do not apply to products that have been modified, misused, improperly installed, or installed on non-approved vehicles. Use of non-approved components or modifications voids the warranty.

  3. Exclusions – Warranties do not cover:

    • Normal wear and tear – Items such as dust boots, mounting hardware, or components that wear over time are excluded.

    • Corrosion or cosmetic damage – Surface finish, rust, fading, or dents are not covered.

    • Damage from misuse or accidents – Damage caused by racing, competition, off-road use, accidents, road hazards, or acts of nature is excluded.

    • Improper installation or removal – Damage due to additional tools or failure to follow instructions is not covered.

    • Unauthorized modifications – Products that have been altered or combined with non-approved components are not covered.

  4. Claim procedure:

    • Contact ShockSims – Email or call customer support to obtain a Return Merchandise Authorization (RMA). Provide a description of the defect and photographs if requested. Include the original receipt or order confirmation. Claims without proof of purchase may be denied.

    • Package and ship the item – Customers are responsible for safely packaging the product. ShockSims will typically provide a return shipping label.

    • Evaluation – ShockSims will inspect the product. If it is found to have a manufacturing defect, we will either repair or replace it with the same or a comparable product. If repair or replacement is not feasible, at ShockSims' discretion, we may refund the purchase price.

  5. Limitations:

    • No labor coverage – The warranty covers parts only. ShockSims does not reimburse labor costs for installation or removal.

    • Incidental and consequential damages – The warranty does not cover loss of use, downtime, or any incidental or consequential damages.

    • Non-approved purchases – Products purchased from unauthorized dealers or third-party resellers are not covered.

Contact Information

For warranty questions or to initiate a claim, please contact ShockSims Customer Support:

  • Email: support@shocksims.com (include order number and description of the issue)

  • Phone: +1 (407) 542-4848

  • Hours: Monday–Friday 8:00 AM – 5:00 PM (Eastern Time)

We are committed to resolving warranty claims promptly and ensuring that you remain satisfied with your ShockSims products.